Cloudbeds Reviews
Cloudbeds Customer Reviews (3)
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Cloudbeds Features and Benefits
Cloudbeds is a comprehensive hospitality management system that offers a range of features and benefits. Here are some key features:
- Commission-free booking engine: This feature allows for direct bookings on your website, reducing the cost of commissions to third-party booking sites.
- Revenue manager: This tool helps optimize pricing strategies to maximize revenue.
- Housekeeping organization: This feature helps manage housekeeping tasks efficiently.
- Advanced guest management tools: These tools help manage guest interactions and improve the guest experience.
- Intuitive dashboard: This feature allows for easy organization and management of reservations.
In terms of benefits, Cloudbeds offers:
- Simplified reservations and distribution: This makes managing bookings and distribution channels easier.
- Increased revenue: The revenue management tools help optimize pricing and increase overall revenue.
- Enhanced guest satisfaction: The advanced guest management tools improve the guest experience, leading to higher guest satisfaction.
- Time/cost savings: The automation and efficiency of the system can lead to significant time and cost savings for your property.
These features and benefits make Cloudbeds a robust solution for hospitality management needs. For more detailed information, it's recommended to visit the official Cloudbeds website or contact their customer service.
Cloudbeds Pricing
Cloudbeds offers a range of pricing plans tailored to different lodging businesses. The platform provides a variety of features including a Property Management System (PMS) with a drag & drop calendar, a Channel Manager with distribution up to 300+ channels, a Booking Engine, a built-in Rate Checker, Marketplace Integrations, Payment Processing, and Reporting & Accounting.
There are also Performance Packs available that offer unique solutions to boost your property's performance. These include Digital Marketing+, Revenue+, Operations+, and Guest Experience+.
Additional features can be added to extend your plan’s capabilities, such as Priority Support and a Payment Terminal.
However, the exact pricing is not listed on the website and is provided as a custom quote tailored to your needs. It's been noted that the pricing starts at $100 monthly. Please contact Cloudbeds directly for a detailed quote.
Payment Method
Cloudbeds accepts the following payment methods:
- Credit Cards
- PayPal
- SEPA Direct Debit
- ACH Direct Debit
- Bank (Wire) Transfers
- PIX (Brazil only)
For terminal transactions, Cloudbeds accepts Visa, Mastercard, Discover, American Express. It supports card present + EMV chip via terminals including contactless payment methods like Apple Pay and Google Pay. For eCommerce and Card Not Present transactions, payment can be made by keying in the credit card or using stored billing information.
Cloudbeds adopts a Blended Rate Model for payment processing. This means a single, averaged rate is charged for all credit and debit card transactions, regardless of the type of card used (e.g., Visa, Mastercard, Discover).
Please note that this information is subject to change and it's always a good idea to check the official website for the most up-to-date information.
Cloudbeds FAQs
Cloudbeds Alternatives
Here are the top 10 alternatives to Cloudbeds:
- Oracle Hospitality OPERA Property Management System: A cloud-based, mobile-enabled platform for next-generation hotel management.
- Hostaway: Offers deeper channel integrations and better support.
- eZee FrontDesk Hotel PMS: A popular hotel management software.
- SkyTouch Technology: Provides a wide range of features for hotel management.
- StayNTouch Cloud PMS: A cloud-based property management system.
- WebRezPro: A cloud property management system designed for the hospitality industry.
- TallyPrime: A business management software.
- Vyapar: A business accounting and inventory management software.
- DJUBO: A hotel tech suite that offers a PMS integrated with a Channel Manager & Booking Engine.
- mycloud PMS: A cloud-based hotel management system.
Please note that this information is subject to change and it's always a good idea to check the official websites for the most up-to-date information.
How To Open A Cloudbeds Account?
To open an account on Cloudbeds, follow these steps:
- Navigate to the Cloudbeds Marketplace app page.
- Click on "Connect App". This will redirect to the Authorization page.
- Click on "Approve" to initiate the Authentication flow.
- After the authentication is completed, an API key or access token is retrieved.
- Use the userinfo to see the details of the user that approved the connection.
- With the API key or access token, poll getHotelDetails to see the details of the property account.
- Use getHotels to see details of accounts that belong to a group.
- Use getUsers to see all users in the Cloudbeds account.
- The user is then presented with the option to proceed to create a new account or log into an existing account.
- If the user chooses to create a new account, check the value in the response field "propertyID" against the Cloudbeds Property IDs (PIDs) already associated with accounts in the system.
- If the Cloudbeds PID matches, then the API session is linked to the existing account in the system.
- If the PID does not match, then a new account is created using the full details included in getHotelDetails and the session is linked to that.
- The user should have the ability to access their username and reset the password for the account.
Please note that this information is subject to change and it's always a good idea to check the official website for the most up-to-date information.
Cloudbeds Return Policy?
At Cloudbeds, the return policy is as follows:
- Terminals can be returned within 14 days of the order date. However, this only applies to the BBPOS WisePOS E terminal. Other terminal types cannot be returned.
- When returning a terminal, it is necessary to include all products, cords, cables, and other parts. The items do not need to be shipped in their original packaging.
- Once the hardware team receives the returned terminal, the terminal fee will be removed from the account.
In terms of warranty exchanges, Cloudbeds offers a warranty exchange in the event a device is damaged out of the box or becomes defective (i.e., screen frozen, won’t turn on) within 12 months of the shipment date. Depending on the reason for the damage, you may qualify for a warranty exchange. However, the warranty does not cover stolen items. In such cases, you may be subject to a replacement fee.
For any return or warranty exchange requests, it is necessary to contact the Support team. They will guide you through the process and provide further instructions.
Please note that this information is subject to change and it's always a good idea to check the official website for the most up-to-date information.
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